If you have questions as a private person, please contact Mälartåg Customer Service.
Emergency Traffic Events
Questions about emergency traffic events and operational traffic are handled by our traffic operator MTR. Their press service is available around the clock by phone. Less urgent matters are answered by e-mail on weekdays during office hours.
If you are a journalist and have questions about our overall operations, please contact Mälardalstrafik's press service. Telephone and e-mail are answered weekdays from 09.00-17.00.
You can find information, press photos and contact details in Mälartåg´s press room. You can also read and subscribe to press releases there.
Film and Photo Permits
If you want to film or take photographs on board our trains, you need a permit, which you apply for via our transport operator MTR. Processing time is approximately 2 weeks.