Purchase Conditions for Movingo

Purchase Conditions Applicability 

These purchase conditions (called Köpvillkoren) apply to purchases of Movingo tickets in the Movingo app or via movingobiljett.se. Sales via those sales channels are handled by Region Sörmland, reg.no. 232100-0032, acting as reseller of the Movingo ticket on behalf of Mälardalstrafik MÄLAB AB. When making a purchase you accept the Purchase Conditions as well as the conditions referred to in these conditions. The conditions can be added to or replaced by separate purchase conditions. When purchasing a Movingo ticket through SJ the purchase conditions of SJ AB apply.  

When purchasing a Movingo ticket for travelling with an operator other than Sörmlandstrafiken, Sörmlandstrafiken acts only as a reseller and as such has no responsibility for delivering the travel services. Any complaints or claims for reimbursement for delays referring to other operators, shall be directed to that operator. If the “Rail Passengers Rights and Obligations” act applies to your journey you can apply to any performing railway company of your choice.  

You can read more about Movingo and the validity of the Movingo ticket on malartag.se/movingo or sj.se/movingo.  

General Conditions for Movingo Period Ticket 

The Movingo ticket is non-personal and gives you unlimited travels for 30 days, 90 days or 365 days on specified routes with Mälartåg, SJ Regionaltåg and/or other operator in the county or between the counties where the ticket is valid. The validity applies to the routes, stations and operators specified on the ticket.  

The Movingo ticket is valid from 00.00 hours on the first day of validity to 04.30 the night after the last day of validity. A Movingo ticket can only be used by one person per travel. You must have a valid Movingo ticket for the entire journey. If you do not have a valid ticket you may incur an additional fee in accordance with the law regarding additional fees in public transport (1977:67).  

General Conditions for Movingo 5/30

Movingo 5/30 is non-personal and gives you unlimited travel for 5 days of your choice (24 hours) within a 30-day period, on specified routes with Mälartåg and local traffic, within or between counties, where the ticket is valid. The validity applies to the routes, stations and operators specified on both the main ticket and the 24-hour tickets. The 24-hour tickets that have not been activated expire when the 30-day validity of the main ticket expires. 

Movingo 5/30 main ticket is valid from 00.00 hours on the first day of validity to 04.30 the night after the last day of validity. An activated 24-hour ticket is valid for 24 hours after activation. A 24-hour ticket can only be used by one person per journey. You must have a valid 24-hour ticket for the entire journey. If you do not have a valid ticket you may incur an additional fee in accordance with the law regarding additional fees in public transport (1977:67).  

When purchasing and activating Movingo 5/30, both the main ticket and the five 24-hour tickets are locked to the relevant mobile device. It is not possible to transfer the Movingo 5/30 main ticket or 24-hour tickets to another unit during the validity of the main ticket. 

Discount categories

Children (0-6 years) and youth (7-19 or having their 20th birthday during the tickets validity period) and students on a studying pace of at least 75% on a course that entitles them to a student grant, have the right to travel discounts.  

Valid ID to prove identity and age are all passports, Swedish ID-cards, LMA-card from Migrationsverket and national ID-cards from EU member states. No other foreign Id-cards are approved. Students must be able to prove their study state with a valid student ID with a SL-symbol. If you have purchased a discount ticket but cannot prove you have the right to do so, you will be considered as travelling without a ticket. 

Travelling with children

Two children aged up to and including 6 years of age travel free of charge if travelling with someone having a valid Movingo ticket. 

Purchasing a Movingo ticket etc. 

When purchasing a Movingo ticket you are, as a customer, responsible for the purchase being correct. Therefore it is important that you check the details of the order before finalizing the purchase.  You do not need a seat reservation with Movingo. 

You can purchase and get your Movingo ticket as follows:  

In the Movingo app and on movingo.se (“My Page - Min Sida”) Movingo are sold as app tickets for smartphones. The app can be downloaded via the App Store (iOS) or Google Play (Android), search for “Movingo App”. In order to purchase a Movingo app ticket you must register an account, either directly in the app or via movingobiljett.se.  

On “My Page” you can manage your account, i.e change your password, details for payment cards and contact information. In addition to card payments you can also use Swish to pay, this requires the Swish-app and BankID to be installed on your unit.  

A Movingo ticket is non-personal and can only be used by one person per travel. When travelling you must have the Movingo app installed on your mobile and be logged-in to your account.  

The ticket must be ready to be shown to staff and checks can be carried out at any time during the journey. Checks can be done electronically or manually/visually.  

You are responsible for having a functioning unit and having enough battery power for the entire journey. Even if the mobile is not connected to the mobile network or is in flight mode, the ticket is available for checking in the app for 24 hours, assuming you are logged in. If the mobile is offline for more than 24 hours you must connect to the internet and reactivate the ticket.  

If you are logged out there will be no ticket in the app and you may be liable for a fee when tickets are checked. To reactivate the ticket in the app you have to log in to your account when you are connected to the internet.  

Movingo 30 days, 90 days and Movingo year-ticket

The mobile in which the ticket is activated on purchase, is where your ticket is. If you want to use another mobile for your ticket you can switch, by installing the Movingo app to the new unit and log in to your account. The app will then ask you “Do you wish to move your ticket to this unit”? After confirming the ticket will immediately be transferred assuming both units are online. Moving a ticket between units can only be done once every 24 hours.  

If the original unit is offline, moving a ticket to a new unit can be done no earlier than 24 hours from the time the original unit has been online. If you are not online with the original unit but still want to switch to a new unit before 24 hours have passed, a repurchase of the ticket can be done by Mälartåg customer service.  

Repurchase of a Movingo ticket 

Repurchases are handled by Mälartåg customer service.

The following applies to repurchases of Movingo 30 days, 90 days and Movingo year-ticket: 

• Prior to the first validity date the Movingo ticket will be repurchased at full price. 
  
  
• From first validity date and up to when a third of the validity period has passed you have the right to a repurchase. The repurchase total is calculated as follows:
  • • Price of ticket x (1- (3 x number of days ticket has been valid/the total number of days the ticket is valid)) for a 30-day ticket. 
• Repurchase of a Movingo 90-day ticket that has been used: A deduction will be applied according to a specified formula which means the repurchase value of the ticket is zero from (and including) the 70th day of validity.
  
  
• Repurchase of a Movingo 365-day ticket that has been used: A deduction will be applied according to a specified formula which means the repurchase value of the ticket is zero from (and including) the 340th day of validity. Se Appendix 1 - Example calculation Movingo.pdf 

The following applies to repurchases of Movingo 5/30:

• Prior to activation of the first 24-hour ticket a repurchase to the full value is possible.
  
  
• After the first 24-hour ticket has been activated no repurchase is allowed.

Repurchase when services have changed 

If you have purchased a Movingo ticket and the services for which the ticket was purchased have changed after your purchase so that you can reasonably claim that the purchase is not fit for purpose, and the changes are important to you, you have the right to have the ticket repurchased even if more than a third of the validity period has passed. You then have the right to a repayment of the part of the ticket price which applies to the time after your cancellation.

The following applies to repurchases of Movingo 30 days, 90 days and Movingo year-ticket: 

• Price of ticket x (1- (number of days ticket has been valid/the total number of days the ticket is valid)) 

The following applies to repurchases of Movingo 5/30: 

• Ticket price x (1 -(number of activated 24-hour tickets / 5))

This extended right to repurchase is not valid for preplanned temporary changes in the service which has been published beforehand or for regular changes in the time tables, i.e switch to summer time table. For Mälartåg customer service to be able to assess in each individual case if the reasons for repurchase are valid, you have to present a written explanation as to why the changes to the traffic means your planned travelling cannot be done. 

In case of illness or death 

In the case of acute illness and death, the remaining part of the Movingo ticket can be repurchased if you have a valid document. 

Approved documents 

For acute illnesses you have to be able to present a stamped certificate signed by a doctor, including the name of the doctor and a phone number. If there is no stamp enclose a copy of the doctors ID. The document must have the date and a diagnosis, which supports your claim that you, due to own or close relatives acute illness, could not travel for a significant part of the tickets validity period. A death certificate or attestation from a priest or funeral service. 

The repurchase value will be calculated in the same way as for changes in the services. 

How we handle your personal data 

Region Sörmland sell Movingo tickets on behalf of Mälardalstrafik. On Region Sörmlands homepage, regionsormland.se, you will find information on how Region Sörmland process your personal data.