Note! Right now we have longer response and processing times than usual.
When applying for compensation, we need to know your ticket number, which train route the compensation refers to and your contact information. 24 hours after you have submitted your application for compensation in the event of a delay, you will receive an email confirmation.
The compensation for when the train is delayed is based on how far the train travels from the starting station to the terminus, not how far you as a passenger travel with the train.
For journeys by trains that run a shorter distance than 150 km, the law on the rights of public transport passengers is in force (2015: 953) (the “Public Transport Act”). For journeys by train traveling 150 km or more, Regulation (EC) No 1371/2007 on the rights and obligations of train passengers (the "Train Passenger Regulation") applies.
If you have a combined journey with a train where one train runs a distance that is shorter than 150 km and the other runs a distance that is farther than 150 km, the compensation is calculated separately on each part of the journey.
Read more about your rights in the event of a delay in our purchase and travel conditions.
This applies for travel by train that runs a shorter distance than 150 km
Delay compensation is regulated in accordance with the Public Transport Act.
If your journey is more than 20 minutes late, you are, if you do not request compensation for other transport in the event of a feared delay, entitled to a price reduction of:
50 percent of the price you paid for the trip, if the delay is more than 20 minutes.
75 percent of the price you paid for the trip, if the delay is more than 40 minutes.
The full price you paid for the trip, if the delay is more than 60 minutes.
See if your train runs a shorter distance than 150 km, per distance
See if your train runs a shorter distance than 150 km, per train number
This applies for travel by train running 150 km or farther
Delay compensation is regulated in accordance with the Train Passenger Ordinance.
The compensation amounts to 25% of the ticket price for a delay of 60–119 minutes.
The compensation amounts to 50% of the ticket price for a 120 minute delay or more.
If you are traveling with a train which runs 150 km or further and your train is at least 60 minutes delayed, you have the option to purchase buy food and get compensation from us. Save the receipt and attach it in connection with your application for compensation in the event of delay. We never reimburse costs for alcoholic beverages or tobacco.
Mälardalstrafik (Mälardal traffic) has no obligation to offer alternative transport in the form of a taxi or other traffic operator.
Delay compensation if you have a Resplus ticket
Mälartåg is part of Resplus, which is a collaboration between all train operators, county traffic in all counties and domestic boat traffic. If you travel with Mälartåg as part of a ticket with Resplus, you get money back according to Samtrafiken's (Interconnections) travel conditions and ticket rules for Resplus.
Compensation for you with Movingo
We offer enhanced rights to you who have Movingo. Then, the following applies:
In the event of a 20-minute delay, we will reimburse 50 percent of the ticket price*
In the event of a 40-minute delay, we will reimburse 75 percent of the ticket price*
In case of 60 minutes delay, we will refund 100 percent of the ticket price*
* Movingo is valid for 30 days. To calculate the average price per trip, divide the price of the commuter card by 22. That amount will be the ticket price on which the compensation is based.