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Mälartåg customer service

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Email

Do you have comments or questions? We always strive to get better and are happy to respond to your thoughts.

Send e-mail

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Messenger

We are on Facebook and are happy to answer your questions in Messenger between 06:00-20:00 on weekdays and 07:00-19:00 on weekends.

Open in Facebook

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Call

Call customer service on 0771-22 44 40.

Open weekdays from 06-20 and weekends from 07-19

Rebooking in case of delay caused by Mälartåg when you bought a combined trip with several transport companies (Resplus) is available around the clock via 0771-22 44 40

NOTE Right now we have longer response and processing times than usual.

We can also help you with

Escort and wheelchair space

On our trains there are designated places and services for you who travel with an impairment.

Book an escort and wheelchair space

Claims for damages

Information and contact information for you who have suffered an injury or had some of your belongings damaged during the trip.

To claims for damages

Lost and found

Sometimes misfortune is around the corner. Read more about how we can help you find and retrieve your lost item.

Go to lost and found